Privacy notice

PRIVACY POLICY FOR COSPLAY 

Effective Date: 1st March 2024

1. Introduction 

Welcome to the Cosplay App and its associated website, www.thecosplayapp.com, operated by Apparatus Company. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and website. By accessing or using our services, you signify your understanding of and agreement with this Privacy Policy. If you do not agree with our policies and practices, you should not use our services.

2. Consent 

By using the Cosplay App and our website, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. This consent includes, but is not limited to, the processing of your personal data for the purposes stated herein, and the transfer of your data to different countries, including but not limited to Kuwait, as per the operational requirements of the App.

3. Information We Collect 

We collect both personal and non-personal information from you. Personal information includes data that can be used to identify you, such as your name, email address, phone number, and payment details. Non-personal information includes data that does not directly identify you but is related to your usage of our services, such as app usage data and preferences.

4. How We Collect Information 

Information is collected through various means including:

• Account Registration: Information you provide when creating an account on our app or website.
• Service Usage: Data generated when you use our services, like location data, device information, and app interaction data.
• Customer Support: Information you provide when you contact us for help.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and other tracking technologies.

5. Use of Collected Information 

The information we collect is used for several purposes, including:

• Service Provision: To deliver and improve our services.
• Communication: To communicate with you about updates, support, and promotional offers.
• Personalization: To tailor content and recommendations to your interests.
• Security: To protect the integrity of our app and website and prevent fraud.

6. Data Sharing and Disclosure 

We may share your personal information with third parties in the following situations:

• Service Providers: With companies that perform services on our behalf, like payment processing and data analysis.
• Legal Requirements: When required by law, such as in response to a subpoena or similar legal process.
• Business Transfers: As part of a merger, acquisition, or sale of assets of the company.

7. International Data Transfers 

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Data Retention 

We retain your personal information as long as necessary to provide the services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our policies. The retention period may vary based on the context of the data we collect and the purpose for which it is collected. Upon expiry of the retention period, your data will be securely deleted or anonymized.

9. Security Measures 

The security of your data is paramount to us. We implement a variety of security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption, firewalls, and secure server facilities. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

10. User Rights and Access 

As a user, you have certain rights regarding your personal data, including:

• The right to access and receive a copy of your personal data.
• The right to request the correction of inaccurate data.
• The right to request the deletion of your data under certain circumstances.
• The right to object to or restrict the processing of your data. You can exercise these rights by contacting us through the details provided in the Contact Information section.

11. Special Provisions for EU Users (GDPR Compliance) 

If you are a resident of the European Union, you have additional rights under the GDPR, including:

• The right to data portability, allowing you to obtain and reuse your data for your own purposes across different services.
• The right to withdraw consent at any time where we are relying on consent to process your personal data.
• The right to lodge a complaint with a supervisory authority.

12. Special Provisions for US Users 

We comply with the privacy laws of the United States and where applicable, state-specific laws like the California Consumer Privacy Act (CCPA). US users may have the right to:

• Know what personal data is being collected about them.
• Know whether their personal data is sold or disclosed and to whom.
• Say no to the sale of personal data.
• Access their personal data.

13. Special Provisions for Canadian Users (PIPEDA Compliance) 

For users in Canada, in compliance with PIPEDA, you have rights to:

• Access and correct personal information held by us.
• Challenge our compliance with PIPEDA in the handling of your personal data.
• Expect transparency in how we handle your data.

14. Cookies and Tracking Technologies 

We use cookies and similar tracking technologies to track activity on our App and website and store certain information. These technologies are used to enhance and personalize your user experience, monitor and analyze the usage of our services, and understand our user base. You have the option to accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our services.

15. Third-Party Links and Services 

Our App and website may contain links to third-party websites or services that are not owned or controlled by Apparatus Company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Apparatus Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

16. Children’s Privacy 

The Cosplay App and our website are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

17. Changes to the Privacy Policy 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We will let you know via email and/or a prominent notice on our App and website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

18. Contact Information 

If you have any questions about this Privacy Policy, please contact us by email at info@thecosplayapp.com.

19. Kuwaiti Privacy Law Compliance 

In compliance with the privacy laws of Kuwait, we commit to protecting your personal information. We have implemented practices to ensure that your data is handled in accordance with Kuwaiti regulations, respecting your privacy rights and providing appropriate safeguards.

20. Account Deletion 

Upon submitting a verified account deletion request, all associated user data, including personal information, account settings, and transaction history, will be permanently erased within a 30-day timeframe. This comprehensive data removal process aims to ensure the complete deletion of user information from our system. Users also have the option to cancel their deletion request within a specified timeframe, and any data retention post-deletion will adhere to legal obligations and privacy regulations. For assistance or inquiries regarding the account deletion process, users can reach out to our customer support team.

21. Data Protection Officer 

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and ensure compliance with GDPR requirements. The DPO is also responsible for addressing any inquiries or concerns related to our data practices. The DPO can be contacted at info@cosplayapp.com.

22. Legal Jurisdiction and Dispute Resolution 

This Privacy Policy shall be governed and construed in accordance with the laws of Kuwait, without regard to its conflict of law provisions. Any disputes arising out of or in connection with this Privacy Policy will be resolved through mediation in Kuwait. If mediation is unsuccessful, the dispute shall be referred to the competent courts of Kuwait.